Last updated: September 22, 2026
Juner Health, Inc. ("Juner", "we", "us") is built on a foundation of privacy. Your health data is yours. We designed Juner so that your identity remains anonymous in all community interactions, your health information is never sold, and you have full control over your data at all times.
There is one situation in which we share your information, and only with your explicit approval each time: when you ask Juner to book a medical appointment for you, we give the practice you chose the details they need to make that booking. Section 4 explains exactly what is shared, with whom, and how you control it.
Account Information: Email address, first name, last name, date of birth, and gender. Your name is private and never displayed publicly.
Health Profile Data: Reproductive health history, screening dates, family health history, medications, lifestyle factors, and other health information you choose to provide through our assessment and chat features.
Insurance and Booking Information: If you ask Juner to book appointments for you, we collect your legal name as it appears on your insurance card, your date of birth, a callback phone number, your insurance carrier, member ID, group number, and plan type. This information is held in a separate encrypted store (see Section 6) and is used only to book the specific appointments you approve.
Conversation Data: Messages exchanged with Juner AI, including health insights extracted to improve your personalized experience.
Community Activity: Posts and replies in Rooms are associated with your anonymous handle, not your real identity.
Usage Data: Device type, browser, and general interaction patterns to improve the Service. We do not track your location unless you explicitly use the "Find Care Near Me" feature.
We use your information to:
Juner can contact medical practices to book appointments for you. This only ever happens for an appointment you have specifically approved — Juner does not search for providers or contact anyone until you approve that particular item, and you confirm again before any booking is finalized.
How we contact them: where a practice offers online booking, we use it. Otherwise Juner places a phone call. Calls are placed by an automated assistant, and every call begins by stating plainly that it is an AI calling on behalf of a patient. If anyone asks whether they are speaking to a person, the assistant says that they are not.
What we share with the practice: only what that booking requires — your name, date of birth, a callback number, the reason for the visit, whether you are a new or existing patient, and, where relevant, your insurance carrier and member details. Nothing beyond what that appointment needs is shared, and nothing is shared with a practice you did not choose.
What the assistant will not do: it does not guess. If a practice asks something we do not have an answer to, the call pauses and we ask you rather than inventing a detail. It never discusses your wider health history, never answers medical questions, and never claims to be a clinician or to be supervised by one.
Recording: calls are not recorded by default. Where recording is enabled, both parties are told at the start of the call, and recordings are held under the same protections as the rest of your sensitive information.
If you are a medical practice: you can ask us never to place automated calls to your number, and we will honor that immediately and permanently. Press 2 when Juner calls, call the number shown on your caller ID and press 2, or email hello@getjuner.com.
Your health data is encrypted in transit (TLS 1.3) and at rest. We use Supabase for data storage with Row Level Security (RLS) policies ensuring you can only access your own data. Our infrastructure is hosted in SOC 2 compliant data centers.
Your most sensitive details — legal name, date of birth, address, phone number, and insurance information — are held apart from the rest of the app in a separate encrypted store. Each person's data is encrypted with their own key, and those keys are held outside the database, so the database cannot read its own contents. This store is not reachable from the Juner app at all; it is read only by our servers, only for a specific appointment you approved, and only for the individual fields that appointment requires.
Every read of that store is logged — which fields, for which booking, and when. Your sensitive details are stripped from our error reports, analytics, and any call transcripts.
Juner AI (powered by Anthropic Claude) processes your messages to provide personalized health guidance. Conversations are stored to maintain continuity and improve your experience. Insights extracted from conversations (e.g., health conditions mentioned) are stored locally to your profile and used only to personalize your experience. We do not use your conversations to train AI models.
We use the following third-party services:
Each provider has their own privacy policy and we select partners with strong privacy practices.
You have the right to:
We retain your data for as long as your account is active. When you delete your account, all personal data is permanently removed within 30 days. Anonymized, aggregated health statistics may be retained for research and service improvement purposes.
Juner is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected data from a child under 13, we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification at least 14 days before they take effect.
California: under the CCPA/CPRA you may request access to, correction of, or deletion of your personal information, and you may ask what we collect and who we share it with. We do not sell or share personal information for cross-context behavioral advertising. We will not discriminate against you for exercising these rights.
Washington: Juner is not currently available to residents of Washington State. We will open to Washington residents once we have completed our compliance work under the My Health My Data Act.
For privacy-related questions or data requests, contact us at hello@getjuner.com.